Requirements to Order

  • Copy of Resale Certificate

Minimum order

  • $750.00 ~ $2,499.99             customer pays shipping
  • $2,500.00 ~ $3,999.99         15% shipping surcharge
  • $4,000.00 ~ $5,499.99           10% shipping surcharge
  • $5,500.00 ~ $6,99.99           8% shipping surcharge
  • $7,000.00 and above             free shipping per delivery location in the contiguous 48 states

Payment Terms

  • 1.5% 10 Net 30 for customers with approved credit.
  • Account with 30-day overdue is subject to late charge of 2% per month and credit holding.  Open orders from overdue accounts will be held until the balance is cleared.  Lotus reserves right to withdraw the terms for any future order.
  • $35.00 fee is charged for returned checks.
  • Order of $8000.00 or more from Lotus warehouse, 1.5% Net 10 or 50% Net 30, 50% Net 60


  • Best way:  UPS or FedEx ground, or common carrier.  Special shipping request can be handled, with extra shipping cost being undertaken by customers.
  • Customer is responsible for any additional fee, including but not limited to fork lift fee, inside delivery fee, COD fee, residential address charge, dock fee and etc.
  • Please call for cold weather shipping procedures for living plants.

Damage, Shortage and Claims

  • Always check the cartons upon receipt.
  • If the visible damage is found and occurs due to the shipping via commercial carriers, customer has the right to refuse or return merchandise.  If you choose to accept the shipment with visible damage, please mark on the delivery receipt “received damaged”.  Please retain damaged goods, cartons and packing materials as well for carrier’s inspection.
  • Any kind of damage and shortage is required by report within 48 hours of the receipt.  Customer must submit our claim form.
  • Claims on trees to  be reported within 24 hours of receipt.

Returned Merchandise

  • Subject to a 20% restocking fee

Volume discounts

  • Orders of $8,000.00 ~ $9,999.99                  2%
  • Orders of $10,000.00 ~ $13,999.99                4%
  • Orders of $14,000.00 and above                   6%

All volume discounts are applied to catalog price only.

Prices and Terms are subject to change without notice